Service robots in retail: how they are accepted and used
26/05/2025
What criteria should a retailer use to select a service robot? Functionality comes first, of course. But how do the design and communication of a robot influence customer acceptance?
Understanding online shopping cart abandonment
18/03/2025
Many customers do not complete their online purchase. We show you why this may be the case and how you can reduce abandonment and thus increase your conversion rate.
Accessible design of online shops
18/12/2024
EU directives stipulate that webshop operators must also make their services accessible to people with disabilities. How do you design an accessible user experience in an online store?
3D shopping: mixed reality headsets are revolutionising retail
19/06/2024
Using mixed-reality-headsets for shopping, is an innovative way to visualize and experience products. There are pioneering retailers and brands experimenting with AR and VR tools, such as the Apple Vision Pro, for their customer journeys.
IKEA launches new AI-powered assistant in OpenAI GPT Store
07/02/2024
IKEA has launched a new IKEA AI assistant, an AI-powered home design, inspiration and shopping tool, available exclusively on the OpenAI GPT Store.
Kingfisher launches AI-powered DIY assistant
23/11/2023
Kingfisher has launched the first AI-powered assistant in the home improvement sector, harnessing the capability of generative AI to support customers with their DIY projects.