Generative AI as a game changer in customer service: how retailers are benefiting from the AI revolution
07.01.2025
From chatbots to mixed reality assistants: Generative AI is revolutionizing customer service. We show you four examples of how major retail brands - Douglas, Zalando, Carrefour and IKEA - are using GenAI.
How AI helps retailers with loyalty marketing and customer retention
13.12.2024
Artificial intelligence is revolutionizing customer loyalty in retail by creating personalized experiences. Through data analysis and automation, retailers can strengthen their customers' brand loyalty and make their loyalty marketing competitive.
In-car retail apps and services for a seamless shopping experience
16.10.2024
Target makes it possible to pick up ordered purchases in the car via the retailer app. This in-car commerce via vehicle-integrated systems such as Apple CarPlay or Android Auto offers customers a touch-free, mobile shopping experience.
IKEA launches new AI-powered assistant in OpenAI GPT Store
07.02.2024
IKEA has launched a new IKEA AI assistant, an AI-powered home design, inspiration and shopping tool, available exclusively on the OpenAI GPT Store.
AI shopping guide announced by Microsoft
10.10.2023
Development in e-commerce never stands still. Microsoft provides proof with its new AI functions for the Bing search engine, which are soon to be rolled out. The Buying Guide is a shopping guide tailored to users within the Bing search results page.
Carrefour integrates OpenAI technologies and launches a generative AI-powered shopping experience
16.06.2023
Carrefour has launched Hopla, a chatbot based on ChatGPT which will be integrated into the Carrefour.fr website. Customers are able to use this natural-language AI to help them with their daily shopping.